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Now Hiring Assistant Program Directors

Please help us spread the word or consider applying during this staffing crisis!

We need your help! We have two openings for Assistant Program Directors at The Phoenix Residence, and we need you to share them with your friends and family or apply if this is the right position for you! See below for more information. Visit our website today to apply or see entire job description!


In this position, you are responsible for oversight of several homes in coordination with the Program Managers of those sites, to ensure the overall functioning of the sites in terms of programmatic and  individual services.

Come work for an organization that was voted a Top Workplace in 2020 by the Minneapolis Star Tribune! We are an organization that cares about our employees!! Our full-time employees received bonuses of at least $1,000 this year! We are committed to putting more money in the pockets of our direct support staff. There are many other benefits to enjoy as part of the Phoenix Residence team, such as PTO, double time on Holidays, referral bonus, and many more.


  • Responsible to hire, train, supervise, evaluate, and manage the Program Managers.
    -  When Program Manager positions are unfilled, assumes all management responsibilities until a replacement is trained.
  • Assure 24-hour staff coverage in conjunction with the Program Manager. Maintains staffing levels according to budgetary, quality, and safety guidelines per policies.
  • Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.
  • Develops and maintains quality service standards with Program Director and evaluates overall functioning of individual services.
  • Participates in the development and implementation of organization goals and objectives.
  • Coordinates and facilitates Manager Team Meetings.
  • Plans, develops, and provides in-service education and orientation to staff.
  • Responsible for coordinating the pre-admission, admission, and discharge of all individuals, working with the Program Director.

Individual Services:

  • Leads the development, implementation, and monitoring of Active Treatment and Person Centered Program Plans.
  • Works one Direct Care shift per pay period as one of the scheduled staff. Will maintain training on all aspects of direct care and the ability to work with all individuals they supervise. During the absence of a Program Manager or a shortage at one particular program, it is acceptable to flex these shifts to one program as needed. One shift per program is the minimum. At times more will be required to meet the needs of the program.
  • Completes observations in programs under one's direction while working directly with the Support Professional staff in observing systems and evaluating work areas.
  • Develops, implements, and monitors individualized Program Plans in conjunction with the Program Managers. Coordinates and facilitates individual meetings with Program Managers.
  • Monitors individuals' finances and completes audits per established procedures.
  • Provides training and direction to Program Managers in all areas of individual services.


  • Bachelor's Degree in Human Services related field (social services, sociology, psychology, or human services) required.
  • 3 or more years Supervisory/Management experience in long-term and/or residential settings.
  • Qualified Intellectual Disabilities Professional (QIDP)
  • CPR, First Aid, and Trained Medication Passer certified within first sixty (60) days of employment.
  • Holds valid driver's license and maintains a safe driving record in order to drive company vehicles. Trained to drive Phoenix-owned vehicles within first sixty (60) days of employment. Ability to travel between multiple sites.
  • Ability to maintain a flexible schedule, which includes working weekends and holidays.
  • Ability to be responsible for 24-hour on-call coverage and responds to issues as necessary.
  • Excellent problem solving, decision-making, and organizational skills
  • Ability to read, write, and speak the English language adequately to respond to individual's needs.
  • Communicates effectively, both verbally and in writing; listens accurately and responsively. Responds to communication in timely manner and reviews emails daily.
  • Ability to see and hear in order to make assessments.
  • Ability to occasionally lift up to 75 pounds, which includes lifting objects and/or transferring individuals. Ability to sit, stand, stoop, bend, reach, and push/pull wheelchairs.
  • Ability to respond to emergencies in accordance with procedures and guidelines.
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and have the ability to use a computer for required documentation, communication, time keeping, and other assessments.
  • Ability to operate and maintain household, office, and facility equipment.
  • Ability to be employed full time.

Visit our website today to apply or see entire job description!

Thanks for your interest in The Phoenix Residence!